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Patricia Baez Gana por 2do Ano el Excellence Award

PBH CONSULTORES
Presente.-

Atención:
Sra. Patricia Báez
Presidente

Aprovecho esta oportunidad para brindarle mis más cálidas felicitaciones por la obtención del reconocimiento “EXCELLENCE AWARDS 2012” por segundo año consecutivo e invitación al 
II Encuentro Empresarial INCOOB 2012, Nos encontramos a la espera de la confirmación de su participación; te invito a revisar estos beneficios y los cliping de prensa realizados en los eventos de Republica Dominica y el Perú

PREMIO Y CERTIFICADOS

 

1. Trofeo “EXCELLENCE AWARDS 2012” a nombre de la empresa ganadora, como máximo galardón entregada cada año por nuestra organización.

 

2. Certificado “Member Premiun”, que reconoce a la empresa participante como miembro Premium de International Confederation of Businesses.

 

3. Certificado “World Leader Business”, que distingue como líder en los negocios al principal Directivo de la Institución.

 

4. Título Honorífico “Leader in Business Management”, que reconoce al Gerente General de la empresa ganadora, como responsable de la gestión empresarial de la empresa ganadora.

 

5. Título Honorífico “Leader in Marketing Management”; que reconoce al Gerente de Marketing de la empresa ganadora.

 

6. Una medalla especial, “EXCELLENCE AWARDS 2012 BRONCE” – Por ser elegido segundo año consecutivo.

 

 

 

CEREMONIA DE GALA.

 

1. Ceremonia Central “ Excellence Awards 2012”: asistencia, para dos (2) personas al evento  que se llevará a cabo el 08 de Diciembre del 2012, en el  The Westin Lima Hotel & Convention Center; en el marco de una cena de gala.

Spa Attendant

Department:  SPA

Position:  Spa Attendant

 

 

Objective:  Create an atmosphere of tranquility,  cleanliness and order within SPA in order to guarantee the comfort and safety of our customers.

Purpose: . Responsible for the cleanliness and maintenance of the equipment and guests supplies of, this position requires an individual who is energetic, perfectionist and has an eye for detail.

Characteristics:

  • Female/Male
  • From 18 to 40 years old
  • Experience not necessary.
  • Basic knowledge of English.
  • Therapist without working experience who just finish school would be highly considered as starting postion.
  • Energetic personality and positive attitude.
  • Must be able to deal with people in a professional manner under pressure.
  • Must be flexible in work scheduling.
  • Must be able to perform some strenuous physical labor (lifting boxes).
  • Must be dependable, trustworthy, accountable, friendly and show dignity for yourself and others.

Responsabilities

  • Communication with guests is necessary.  Guest will request water, food, linen or directional service throughout their stay.
  • Water, juice and tea services will be offered.    Remove dirty glasses throughout facility and replaced with clean stock. Fruit slices will need to be cut and replaced throughout the day in numerous locations.
  • All ice buckets in wet areas need to be filled, cleaned and maintained with cucumber slices and wet towels.
  • All laundry to be placed in laundry carts and prepared for pick-up.
  • Counter tops in locker rooms and treatment rooms to be maintained to sterile standards.
  • Restock all sandals and linens received from the laundry.
  • Use checklist, make hourly runs to maintain the appearance of the entire facility, including pool, wet areas, locker rooms, relaxation rooms, and all break rooms.
  • Maintain par stock levels of clean towels, robes, and linens throughout the spa.
  • Clean and re-stock all lockers, treatment rooms, linen storage, pool or wet areas.
  • Maintain par stock levels of detergents, cleaning supplies and other materials used to ensure sanitation through a specific ordering system.
  • Cleaning showers, saunas, hot tubs, treatment room floors and restrooms.
  • Clean equipment and common areas used after performing services.
  • Wash guest’s sandals
  • Keep Laundry and Valet store room in perfect conditions
  • Inform Lead Receptionist when food and drinks supplies are at medium capacity.
  • Make sure all the SPA areas are properly lit, scented and the music level is appropriate
  • Keep track of the Linen Inventory and report it to Lead Receptionist
  • Fold towels and linens for use in the service areas.
  • Properly use authority within given guidelines to do anything to keep our guests happy.
  • Inform managers of ways to improve overall operation of the spa, your working experience and the comfort of our guests.
  • Assist other departments whenever necessary (and available).
  • Attend all training sessions, learning new techniques to be used in the performance of the job.
  • Perform any reasonable tasks assigned by a supervisor or manager.
  • Attend all staff meetings.
  • Clock in and out at every shift.
  • Report any maintenance problems throughout the spa to the proper authority.
  • Help train fellow co-workers on new procedures.
  • Stay current and educated with new treatments and products in the Spa.
  • Promote self as well as other Spa & Resort affiliates and services.
  • Support fellow staff members by noticing how they are feeling and providing compassion.

 

WORK SCHEDULE:

  • The Spa functions 13 hours per day, 7 days a week, 365 days per year.  All employees must realize this fact and be aware that at times it may be necessary to change an associate from their usual shift as business needs change.
  • At times due to lack of business, it may be necessary to reduce technician hours or give free days without salary benefits.
  • Services are currently offered from 9 am- 8pm with up to 8-hour shifts during this time period.  This may change based on business needs.
  • Weekend work schedules are a part of this position.

Department:  SPA

Position:  Spa Attendant

 

 

Objective:  Create an atmosphere of tranquility,  cleanliness and order within SPA in order to guarantee the comfort and safety of our customers.

Purpose: . Responsible for the cleanliness and maintenance of the equipment and guests supplies of, this position requires an individual who is energetic, perfectionist and has an eye for detail.

Characteristics:

  • Female/Male
  • From 18 to 40 years old
  • Experience not necessary.
  • Basic knowledge of English.
  • Therapist without working experience who just finish school would be highly considered as starting postion.
  • Energetic personality and positive attitude.
  • Must be able to deal with people in a professional manner under pressure.
  • Must be flexible in work scheduling.
  • Must be able to perform some strenuous physical labor (lifting boxes).
  • Must be dependable, trustworthy, accountable, friendly and show dignity for yourself and others.

Responsabilities

  • Communication with guests is necessary.  Guest will request water, food, linen or directional service throughout their stay.
  • Water, juice and tea services will be offered.    Remove dirty glasses throughout facility and replaced with clean stock. Fruit slices will need to be cut and replaced throughout the day in numerous locations.
  • All ice buckets in wet areas need to be filled, cleaned and maintained with cucumber slices and wet towels.
  • All laundry to be placed in laundry carts and prepared for pick-up.
  • Counter tops in locker rooms and treatment rooms to be maintained to sterile standards.
  • Restock all sandals and linens received from the laundry.
  • Use checklist, make hourly runs to maintain the appearance of the entire facility, including pool, wet areas, locker rooms, relaxation rooms, and all break rooms.
  • Maintain par stock levels of clean towels, robes, and linens throughout the spa.
  • Clean and re-stock all lockers, treatment rooms, linen storage, pool or wet areas.
  • Maintain par stock levels of detergents, cleaning supplies and other materials used to ensure sanitation through a specific ordering system.
  • Cleaning showers, saunas, hot tubs, treatment room floors and restrooms.
  • Clean equipment and common areas used after performing services.
  • Wash guest’s sandals
  • Keep Laundry and Valet store room in perfect conditions
  • Inform Lead Receptionist when food and drinks supplies are at medium capacity.
  • Make sure all the SPA areas are properly lit, scented and the music level is appropriate
  • Keep track of the Linen Inventory and report it to Lead Receptionist
  • Fold towels and linens for use in the service areas.
  • Properly use authority within given guidelines to do anything to keep our guests happy.
  • Inform managers of ways to improve overall operation of the spa, your working experience and the comfort of our guests.
  • Assist other departments whenever necessary (and available).
  • Attend all training sessions, learning new techniques to be used in the performance of the job.
  • Perform any reasonable tasks assigned by a supervisor or manager.
  • Attend all staff meetings.
  • Clock in and out at every shift.
  • Report any maintenance problems throughout the spa to the proper authority.
  • Help train fellow co-workers on new procedures.
  • Stay current and educated with new treatments and products in the Spa.
  • Promote self as well as other Spa & Resort affiliates and services.
  • Support fellow staff members by noticing how they are feeling and providing compassion.

 

WORK SCHEDULE:

  • The Spa functions 13 hours per day, 7 days a week, 365 days per year.  All employees must realize this fact and be aware that at times it may be necessary to change an associate from their usual shift as business needs change.
  • At times due to lack of business, it may be necessary to reduce technician hours or give free days without salary benefits.
  • Services are currently offered from 9 am- 8pm with up to 8-hour shifts during this time period.  This may change based on business needs.
  • Weekend work schedules are a part of this position.

Department: SPA Position: Lead Receptionist

Department:  SPA

Position:  Lead Receptionist

 

 

Objective:  To guarantee that the guest’s experience while visiting  is unique and unforgettable and to help the SPA Manager create a comitted,  organized and professional  SPA team.

Purpose:  Responsible of directing all efforts towards guest satisfaction, the achievement and maintenance of the Spa standards and profit maximization.

Characteristics:

  • Female
  • From 25 to 40 years old
  • Prior Spa experience is ideal, prior experience in a customer-oriented atmosphere, preferably a hospitality field.
  • Basic knowledge of a computer keyboard.
  • Strong organizational skills with the ability to multi-task are a must.
  • Strong communication and written skills.
  • Professional appearance.
  • Excellent level of english,  other languages will be greatly appreciated.
  • Knowledge of SPA software greatly appreciated.
  • Flexible working hours
  • High sense of responsability
  • Able to work under pressure

Responsabilities

  • Schedule all spa services (via telephone and in person) in an efficient manner to maximize associate productivity.
  • Promote and sell all spa services using direct questioning and listening to the needs of each guest.
  • Maintain work area in a neat and clean manner at all times.  This includes reception area, reservations office, concierge desk and work folders.
  • Participate in maintaining neatness of service waiting areas including Front Lobby, Waiting Area , RelaxationArea, and Locker Rooms.  Remove used towels, stock vanity supplies, clean lockers, and general trash pick up.
  • Meet and greet each guest as they enter the spa.  Verify the guest’s schedule, and orient the guest to the spa facilities and other amenities, obtain payment method upon exit, always request next appointment time.
  • Be fluent and knowledgeable about spa services, prices, facilities and other campus activities.
  • Oversee a guest’s visit to the Spa.  Specific tasks may include giving tours of the spa, answering questions, and escorting the guest to the Relaxation Room.
  • Work towards the needs and wants of the guest during their stay.
  • Always help maintain the locker rooms and all waiting areas.  Monitor the safe use of the saunas and steam rooms.
  • Promote and sell spa gift certificates and home-care.
  • Guarantee that all e-mail requirements are answered within 24 hours and follow up on all reservations made via e-mail or internet.
  • Properly bill guest accounts for spa services received and merchandise that is purchased.
  • Credit accounts as needed due to errors in billing, master account transfers or guest dissatisfaction.
  • Verify correct billing for the day via end of shift reports.
  • Balance and maintain a cash bank.
  • Perform daily cash drop in accordance with accounting policy.
  • Properly use authority within given guidelines to do anything to keep our guests happy.
  • Inform managers of ways to improve overall operation of the spa, your working experience and the comforts of our guests.
  • Make sure that at the end of our interaction with the guest a Quality Service questionnaire has been filled and that proper follow up to guest comments is given.
  • Report any special situations to manager.
  • In charge of the storage and inventory of all professional and retail products, keeping  in check the par stock and providing the therapist with all they might need for their treatments.
  • Assist other departments whenever necessary (and available).
  • Attend all training sessions, learning new skills and refining current skills to be used in the performance of their job.
  • When the manager is away, help with the elaboration of personnel schedule,  payroll,  purchase orders and inventories.
  • Serve as Coach for new personnel joining the Reception or SPA team.
  • Perform any reasonable tasks assigned by supervisor or manager.

WORK SCHEDULE:

  • The Spa functions 13 hours per day, 7 days a week, 365 days per year.  All employees must realize this fact and be aware that at times it may be necessary to change an associate from their usual shift as business needs change.
  • At times due to lack of business, it may be necessary to reduce technician hours or give free days without salary benefits.
  • Services are currently offered from 9 am- 8pm with up to 8-hour shifts during this time period.  This may change based on business needs.
  • Weekend work schedules are a part of this position.

Department: SPA Position: Lead Therapist

Department:  SPA

Position:  Lead Therapist

 

Objective:  To create unique treatment experiences for our guests and maintain  SOLAYA SPA’s menu,   fresh,  innovative and dinamic.

Purpose: The Lead Therapist must have  proven technical skills, management expertise and good public relations in order to successfully carry out his or her responsibilities and to be able to enforce Spa policies in a direct, effective manner.

Characteristics:

  • Female
  • From 25 to 40 years old
  • At least 5 years experience as therapist,  esthetician,  Lead Therapist in Hotels of similar Category.
  • Certified Therapist
  • Certified Esthetician
  • Must be able to deal with people in a professional manner under pressure.
  • Must be flexible in work scheduling.
  • Must be dependable, trustworthy and accountable
  • High sense of responsibility
  • Good level of English,  other languages greatly appreciated
  • Multitask
  • Basic knowledge of a computer keyboard,  greatly appreciated
  • Highly organized and disciplined
  • Professional Presentation

Responsabilities

  • Perform Consultation, Skin Analysis, Esthetic Services , Body Treatments  and Verbal Communication on every client .
  • Help develop treatment menu and step-by-step movements and product application for every service on the menu.
  • Develop training manuals for staff to refer to during training.
  • Facilitate all training sessions pre and post opening, on-going spot checks of all team members in department.
  • Train other staff members in department on proper treatment technique and uniform hand movements and product application for every service.
  • Maintain proper par levels of professional and retail stock in department to be tracked and communicated to the Lead Receptionist for quarterly ordering.
  • Industry change and upgrades will need to be followed regularly to stay abreast of new services and techniques to be communicated with the team on a monthly basis.
  • Perform all services for which training has been received in the allotted period and without personal interpretation of the treatment application.
  • Maintain all treatment rooms in a sanitary condition,  supervise that all therapist follow protocol when cleaning and organizing their cabin.
  • Promote and sell retail products.
  • Keep work area neat and clean at all times, personal items should never be visible.
  • Keep work area stocked with sufficient supplies for a full day of operation.
  • Prepare the treatments for herself and fellow team members following the specific dosage directions provided by the supplier.
  • In charge of the SPA Kitechenette.
  • Do monthly evaluations of treatment protocols on SPA personnel
  • Clean equipment and common areas used after performing services.
  • Supervise that the SPA facilities are clean,  organized and kept in the best manner possible at all times,  making sure the SPAS quality standards are always followed.
  • Properly use authority within given guidelines to do anything to keep our guests happy.
  • Inform managers of ways to improve overall operation of the spa, your working experience and the comfort of our guests.
  • Assist other departments whenever necessary (and available).
  • Attend all training sessions, learning new techniques to be used in the performance of the job.
  • Perform any reasonable tasks assigned by a supervisor or manager.
  • Attend all staff meetings.
  • Perform facials, waxing and any service listed on our spa menu
  • Report any maintenance problems throughout the spa to the proper authority.
  • Help train fellow therapists on newest techniques and treatments.
  • Stay current and educated with new treatments and products in the Spa industry.
  • Promote self as well as other Spa & Resort  affiliates and services.
  • Support fellow staff members by noticing how they are feeling and providing compassion.
  • Assist in interviewing & hiring all new therapists
  • Assist in problem-solving for all  skin care departmental issues

 

WORK SCHEDULE:

  • The Spa functions 13 hours per day, 7 days a week, 365 days per year.  All employees must realize this fact and be aware that at times it may be necessary to change an associate from their usual shift as business needs change.
  • At times due to lack of business, it may be necessary to reduce technician hours or give free days without salary benefits.
  • Services are currently offered from 9 am- 8pm with up to 8-hour shifts during this time period.  This may change based on business needs.
  • Weekend work schedules are a part of this position.

 

 

 

 

 

 

Recepción/ Guest Service

Departamento: Recepción/ Guest Service

Objetivo: crear una impresión inolvidable en nuestros huéspedes desde el momento en que llegan al ofrecer una cálida y genuina bienvenida con un lenguaje profesional, eficiente y un servicio de transporte sereno.

Propósito: Desarrollar y mantener relaciones basadas en un conocimiento de las necesidades del cliente y acciones acordes con las normas del Xxx.

Características:

  • • Hombre
  • • De 25 a 35 años de edad
  • • Experiencia previa en un ambiente orientado al cliente, preferiblemente en el campo de la hospitalidad.
  • • La licencia de conducir al día.
  • • Fuertes habilidades de organización con capacidad de hacer tareas múltiples.
  • • Fuertes habilidades de Comunicación.
  • • Apariencia profesional.
  • • Nivel de Inglés bueno, otros idiomas serán apreciados.
  • • La habilidad de conducir un vehículo, de cambio manual y automático, capaces de manejar un vehículo motorizado, tales como moto, coche, camión o un autobús, en una calle pública.
  • • Horas de trabajo flexibles
  • • Alto sentido de responsabilidad
  • • Capacidad para trabajar bajo presión

Responsabilidades:

  • Transportar a los huéspedes desde / hacia destinos asignados utilizando vehículos de la propiedad. Documentar todos los viajes antes del inicio y en la conclusión de cada viaje.
  • Estacionar el vehículo en el lugar designado cuando no esté en uso.
  • Inspeccionar los vehículos de propiedad de los daños y limpieza.
  • Revisar la presión de los neumáticos y los niveles de fluidos de los vehículos de propiedad, y abastecerse de combustible si es necesario.
  • Notificar al personal apropiado de las necesidades de mantenimiento del vehículo.
  • Documentar todos los incidentes de vehículo (es decir, daños, accidentes) y proporcionar informes de incidentes de gerente / supervisor.
  • Reportar los accidentes, lesiones y condiciones inseguras de trabajo al director de seguridad, la formación completa y certificaciones.
  • Seguir todas las políticas de la empresa y los procedimientos; garantizar que su  apariencia sea uniforme limpia y profesional; mantener la confidencialidad de la información privada, proteger los activos de la empresa.
  • Dar la bienvenida y reconocer a todos los huéspedes de acuerdo a los estándares de la compañía, anticipar y abordar las necesidades de los clientes, ayudar a las personas con discapacidad, dar las gracias a los invitados con un reconocimiento genuino. Hablar con otras personas utilizando un lenguaje claro y profesional.
  • Desarrollar y mantener relaciones de trabajo positivas con los demás.
  • Cumplir con las expectativas de garantía de calidad y estándares.
  • Alcanzar, cargar, retorcer, levantar, e inclinar, mover, elevar, o llevar objetos a un peso inferior o igual a 50 libras, pararse, sentarse o caminar por un período prolongado de tiempo.
  • Realizar otras tareas de trabajo razonables conforme a lo solicitado por los supervisores.

 

HORARIO DE TRABAJO:

  •  La recepción funciona las 24 horas al día, 7 días a la semana y 365 días al año. Todos los empleados deben darse cuenta de este hecho y ser conscientes de que a veces puede ser necesario cambiar un empleado de su turno habitual basada en las necesidades de la operación.
  • A veces, debido a la falta de operación, puede ser necesario reducir las horas de trabajo o dar días libres sin beneficios salariales.
  • Los servicios se ofrecen actualmente 24 horas al día con los cambios de rotación durante este período de tiempo. Esto puede cambiar en función a las necesidades de la operación.
  • Los horarios de trabajo durante el fin de semana forman parte de esta posición.

 

Botones de RRHH

Objetivo: Ofrecer una cálida bienvenida y eficiente a los clientes, brindándoles un tour exacto de la propiedad sobre su llegada y un servicio de equipaje profesional.

Propósito: Desarrollar y mantener relaciones basadas en un conocimiento de las necesidades del cliente y acciones acordes con las normas del Eden Roc.

Características:

  • • Hombre
  • • De 25 a 35 años de edad
  • • Experiencia previa en un ambiente orientado al cliente, preferiblemente en el campo de la hospitalidad.
  • • La licencia de conducir al día.
  • • Fuertes habilidades de organización con capacidad de hacer tareas múltiples.
  • • Fuertes habilidades de Comunicación.
  • • Apariencia profesional.
  • • Nivel de Inglés bueno, otros idiomas serán apreciados.
  • • La habilidad de conducir un vehículo, de cambio manual y automático, capaces de manejar un vehículo motorizado, tales como moto, coche, camión o un autobús, en una calle pública.
  • • Horas de trabajo flexibles
  • • Alto sentido de responsabilidad
  • • Capacidad para trabajar bajo presión

Responsabilidades:

  • Saludar a los invitados e informarles de los servicios de propiedad, servicios y horarios de operación, y las áreas locales de interés y actividades.
  • Abrir las puertas y ayudar a los huéspedes y visitantes que entran y salen de la propiedad.
  • Ayudar a guardar su equipaje y la recuperación.
  • Dar transporte de equipajes a invitados hacia y desde las habitaciones y / o área designada.
  • Ayudar a los huéspedes y visitantes dentro y fuera de los vehículos, incluyendo la asistencia a los huéspedes con carga / descarga de equipaje.
  • Proporcionar a los huéspedes con las direcciones.
  • Organizar el transporte (por ejemplo, taxi, autobús, limusina / servicio de turismo) para los huéspedes y visitantes, y la solicitud de registro antes del transporte, según sea necesario.
  • Comunicar los procedimientos de estacionamiento a los clientes y visitantes.
  • Hacer un seguimiento con los clientes para asegurar que sus peticiones o problemas se han cumplido a su satisfacción.
  • Servir como un modelo a seguir del departamento.
  • Desarrollar y mantener relaciones de trabajo positivas con los demás.
  • Seguir todas las políticas de la empresa y los procedimientos, y notificar los accidentes, lesiones y condiciones inseguras de trabajo al gerente.
  • Asegurarse de tener una apariencia uniforme y personal  limpia y profesional, y mantener la confidencialidad de la información privada.
  • Dar la Bienvenida y reconocer a todos los huéspedes, anticipar y abordar las necesidades de los clientes, ayudar a las personas con discapacidad, y agradecer a los invitados con reconocimiento genuino.
  • Hablar con otras personas que utilizan un lenguaje claro y profesional, y de responder los teléfonos utilizando la etiqueta apropiada.
  • Cumplir con las expectativas de garantía de calidad y estándares.
  • Pararse, sentarse o caminar por un período prolongado de tiempo o para un turno de trabajo.
  • Mover, levantar, transportar, empujar, tirar, y colocar los objetos que pesan menos de o igual a 50 libras sin ayuda.
  • Realizar otras tareas de trabajo razonables conforme a lo solicitado por los supervisores.

 

HORARIO DE TRABAJO:

• La recepción funciona las 24 horas al día, 7 días a la semana y 365 días al año. Todos los empleados deben darse cuenta de este hecho y ser conscientes de que a veces puede ser necesario cambiar un empleado de su turno habitual basada en las necesidades de la operación.

• A veces, debido a la falta de operación, puede ser necesario reducir las horas de trabajo o dar días libres sin beneficios salariales.

• Los servicios se ofrecen actualmente 24 horas al día con los cambios de rotación durante este período de tiempo. Esto puede cambiar en función a las necesidades de la operación.

• Los horarios de trabajo durante el fin de semana forman parte de esta posición.

Recepcionista Recurso Humanos

Objetivo: garantizar que la experiencia del huésped durante su visita   sea única e inolvidable y ayudar al jefe de recepción, crear un equipo comprometido, organizado y profesional.

Propósito: Desarrollar y mantener relaciones basadas con un conocimiento de las necesidades del cliente y acciones acordes con las normas del Eden Roc.

Características:

  • • Hombre / Mujer
  • • De 23 a 30 años de edad
  • • Licenciatura en Administración Hotelera, Turismo, Administración de Empresas, mandatorio.
  • • Por lo menos un año de experiencia trabajando como recepcionista o servicio al huésped en hoteles de similar categoría
  • • Comprensión auditiva, lectura, escritura y habilidades de comunicación electrónica.
  • • Orientación de servicio al Cliente, Trabajo en Equipo, Relaciones interculturales
  • • Conducta Positiva,
  • • Fiabilidad
  • • Tolerancia al Estrés
  • • Integridad
  • • Adaptabilidad / Flexibilidad
  • • Iniciativa
  • • Multi-tarea
  • • Orientación al  Detalle
  • • Manejo del Tiempo, Planificación y organización
  • • Apariencia profesional.
  • • Excelente nivel de inglés y español, otros idiomas será muy apreciada.
  • • Conocimiento de OPERA.
  • • Horas de trabajo flexibles
  • • Alto sentido de responsabilidad

Responsabilidades

  • Registrar los pagos.
  • Hacer seguimiento con respecto a la satisfacción de huéspedes.
  • Procesar todos los check-ins de huéspedes mediante la confirmación de reservas, asignar las habitaciones, emitir y activar la llave de la habitación.
  • Procesar todos los tipos de pago, tales como los gastos de habitación, dinero en efectivo, cheques, tarjetas de débito o de crédito.
  • Anticiparse a situaciones y obtener alternativas satisfactorias cuando la propiedad no puede acomodar a los huéspedes.
  • Procesar todas aquellas salidas, incluyendo la resolución de los cargos.
  • Responder, registrar y procesar todas las llamadas de clientes, mensajes, peticiones, preguntas o inquietudes.
  • Coordinar con el servicio de limpieza para  el seguimiento de preparación de habitaciones para el check-in.
  • Ejecutar informes diarios (número de llegadas, salidas), identificar alguna petición especial, y comprobar la exactitud de los informes.
  • Revisar los registros de turnos diarios y libros de notas y la información de documentos pertinentes en los cuadernos diarios.
  • Contar su caja al principio y al final del turno.
  • Ayudar a la gestión de la formación, motivación y capacitación de los empleados; servir como un modelo a seguir.
  • Reportar los accidentes, lesiones y condiciones inseguras de trabajo a director de la seguridad.
  • Seguir todas las políticas de la empresa y los procedimientos; asegurar una apariencia uniforme, limpia y profesional; mantener la confidencialidad de la información privada.
  • Anticipar y resolver las necesidades de los clientes.
  • Hablar con otras personas utilizando un lenguaje claro y profesional, y preparar y revisar documentos escritos precisos y completos, responder los teléfonos utilizando la etiqueta apropiada.
  • Desarrollar y mantener relaciones de trabajo positivas con los demás.
  • Velar por el cumplimiento de las expectativas y estándares de calidad.
  • Pararse, sentarse o caminar por un período prolongado de tiempo.
  • Mover, levantar, transportar, empujar, tirar, y colocar los objetos que pesan menos de o igual a 10 libras sin ayuda.
  • Realizar otras tareas de trabajo razonables conforme a lo solicitado por los supervisores.

HORARIO DE TRABAJO:

  • La recepción funciona las 24 horas al día, 7 días a la semana y 365 días al año. Todos los empleados deben darse cuenta de este hecho y ser conscientes de que a veces puede ser necesario cambiar un empleado de su turno habitual basada en las necesidades de la operación.
  • A veces, debido a la falta de operación, puede ser necesario reducir las horas de trabajo o dar días libres sin beneficios salariales.
  • Los servicios se ofrecen actualmente 24 horas al día con los cambios de rotación durante este período de tiempo. Esto puede cambiar en función a las necesidades de la operación.
  • Los horarios de trabajo durante el fin de semana forman parte de esta posición.

 

Commis d’Etage

Position Title: Commis d’Etage Department: Restaurant
Reports to: Room service Manager Age: 20-25

 

Skills required:

3-5 years experience in 5 star Luxury environment NO All Inclusive

Good looking, good posture, able to work under pressure, hard worker, able to work with strong standards.

Able to work in a team and motivated.

English language is a must and fluently, additional languages French, German.

Career-oriented, no jumping people, and coming from Luxury Hotel Companies

Providing an efficient, professional service at all time

Main Duties:

Fallow the standards for room service

Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.

Stock service areas with supplies such as coffee, food, tableware, and linens.

Check with customers ensure that they are enjoying their meals and take action to correct any problems.

Clean tables or counters after patrons have finished dining.

Take orders from patrons for food or beverages.

Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.

Fill salt, pepper, sugar, cream, condiment, and napkin containers.

Provide guests with information about local areas, including giving directions.

Present menus to patrons and answer questions about menu items, making recommendations upon request.

Write patrons’ food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

Collect payments from customers.

Explain how various menu items are prepared, describing ingredients and cooking methods.

Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.

Perform food preparation duties such as preparing salads,appetizers, and cold dishes, portioning desserts, and brewing coffee.

Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.

Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.

Prepare checks

Assist host or hostess by answering phones to takereservations or to-go orders, and by greeting, seating, and thanking guests.

Describe and recommend wines to customers.

Inform customers of daily specials.

Escort customers to their tables.

Garnish and decorate dishes in preparation for serving

Bring wine selections to tables with appropriate glasses, and pour the wines for customers.

Prepare tables for meals, including setting up items such as linens, silverware, and glassware.

 

Grooming:

All employees must maintain a neat, clean and well-groomed appearance and must always be in clean uniform as for standard.

Chef de Rang

Position Title: Chef de Rang

Department: Restaurant

Reports to: Restaurant Manager

Age: 20 26

 

Skills required:

3-5 years experience in 5 star Luxury environment NO All Inclusive

Good looking, good posture, able to work under pressure, hard worker, able to work with strong standards.

Able to work in a team and motivated.

English language is a must and fluently, additional languages French, German.

Career-oriented, no jumping people, and coming from Luxury Hotel Companies

Providing an efficient, professional service at all time

Main Duties:

  • To provide a professional, courteous hosting and waiting service.
  • To maintain a clean and efficient “5 star” operation and environment to meet and exceed guest expectations
  • Have a thorough knowledge and complete product of the restaurant (menu, wine …)
  • Promote quality service, professionalism and reputation of our house at any time.
  • Ensure the resilience of his section and restaurant in general.
  • Be sensitive to the needs and demands of the customer and do everything possible to respond to the extent reasonable
  • Provide professional and courteous service to the customer in accordance with service rules and standards of the hotel
  • Follow the instructions and guidelines of the Restaurant Manager
  • Know advise customers on the products of the map and direct the customer’s choice depending on the products for sale
  • Have good communication with supervisors, the rest of the team and all employees of the hotel
  • Have an attitude of professional work, both in holding that the way of being
  • Responsible for billing and collection of its tables
  • Be flexible and open to unusual requests such as change of department, change schedules, …
  • Have good communication with the supervisor and inform them of any problems they come does not matter the importance
  • Know and obey the rules and regulations of the hotel in the area of fire, hygiene, health and safety
  • Understand and adhere strictly to the rules and regulations established by the book home employees
  • Inform lost items according to the policy and procedures of the hotel.

Grooming:

All employees must maintain a neat, clean and well-groomed appearance and must always be in clean uniform as for standard.